Customer Complaint

Active People’s Microfinance Plc., is honor to inform our customers and the public that we have set up telephone line and e-mail to offer solutions to all your complaints as following:

Tel: +855 (0) 98 213 680, +855 (0) 11 324 473, +855 (0) 71 3128 777


In addition, customers can submit a written complaint to all of our branch offices in the operation hour (Monday-Friday, 8:00 am to 5:00 pm). We will offer a solution to your complaint within two days for a verbal complaint and within 30 days for a written complaint. All claims will be kept confidentially by Active People’s Microfinance Plc.